| Fidelity Debt Solutions Review |
 The “sales pitch” on the Fidelity Debt Solutions website falls into what is known as the “hard sell” approach. This means that they emphasize the “do it now” aspects by making sure that their sign up form and toll-free number are prominently displayed. Also, you will see a seal at the top of their website that says “100% satisfaction guarantee” although there are no details given. Then, you will see a video window in which a television commercial runs which emphasizes the fact that you COULD be out of debt in as little as 12 months. Sound compelling? Quick facts about Fidelity Debt Solutions: Founded in: March 2004 Years in Business: 5 Number of employees: Not disclosed. BBB Rating: F BBB complaints: 14 complaints in the last 36 months regarding: billing or collection issues, contract disputes, customer service issues, refund or exchange issues, selling practices, and service issues. Free Information: by calling the toll-free number or filling out the form on their website you can find out more about their program. Escrow or Payment Plan Available: You make payments into “your settlement account,” but there is no information on who owns the account or has access to the funds therein. Source of Funds: Your monthly payments. Fee Structure: One of the better in the industries: 14% of your debt that is entered into the program. No other monthly fees, but the first few months of payments go to the 14% fee, and then the remaining payments to build up for the paying off of your creditors. Avg Settlement: Not disclosed. Refund Policy: Not disclosed, but they do have a seal on their website that states “100% satisfaction guarantee.” About the Company 
Fidelity Debt Solutions has a sister company that operates as Aaron Mortgage Group and is based in San Diego, California. Having a debt settlement company that has a mortgage company division too is somewhat disconcerting, particularly if you are a customer of both. It does stop and make one wonder about their business motivations, however. Beginning the Process Call their toll-free number or fill out the form on their website. Types of Debt Serviced Unsecured only. Worth Noting Reviews on one website for Fidelity Debt Solutions are half for and half against this company. Program Caution and Your Responsibilities Make sure you read and re-read your application and fine print. Know what you are getting yourself into before you sign on the dotted line. Will Debt Collectors Still Call? Yes, but there is little information about this on their website. Other Information The bad rating by the BBB in the category of “refund or exchange” issues is a red flag. There are often details in the fine print of an agreement as to the method for obtaining a refund. These details spell out sometimes difficult procedures that you must take in order to get them to give back your money. The fact that one reviewer had to get a state attorney general involved to get a refund is a concern as well. Related Articles: |
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