Debt Free Destiny

Resurgent Capital Services provide standard debt collection services. Their website, Resurgent.com identifies them as a “manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers”. Their offices are in Greenville, SC and Cincinnati, OH, and in Sioux Falls, SD.

As they state in their website, they prize themselves in treating all consumers with respect, fairness and honesty. With a quest for excellence they “build bridges to a brighter financial future”. After reading some of the complaints, you can’t help but wonder if this is true.

Complaints
The Better Business Bureau (www.bbb.org/nw-south-carolina/) shows that Resurgent Capital Services has been a member of the BBB since May 2000. The BBB have given Resurgent a rating of B- on a scale from A+ (good) to F (bad). In the last 36 months the BBB has processed 601 complaints about this company. Of these 562 were regarding billing or collecting issues.

The website at complaintsboard.com explains that Resurgent Capital buys old charge off accounts for approximately 3 cents on the dollar. They don’t just buy a few; they have procured tens of thousands of them. To make money they collect 50 to 80 cents on the dollar for the same charge offs.

Collect on the debt, this is the mandate of the agency. The commissioned agents are driven to gather on these debts. With the desire to gain commissions from these bad debts, anything goes. They often encourage people to send them money without any consideration.

Some of the complaints identified at rippoffpreport.com point out debtors that continue to be harassed for old or outdated collections.

One person got suspicious after Resurgent requested payment for her AT&T account. AT&T had never identified them as owing any money. This debt had not shown on their credit report nor did AT&T contact them regarding an outstanding bill. After requesting documentation, regarding the outstanding bill, including the account number, they provided a generic letter with no particulars regarding the original debt and continued to call, for money, three times per week.

Get it in Writing

Their ultimate goal is for people to send them money, from any source or any fashion. One debtor even received a credit card offer encouraging them to pay off the bad debt with the credit card, and then pay off the credit card bill. Luckily the debtor requested proof of the outstanding account in writing, and none was given.

If you do pay off your account, get the terms and agreement in writing prior to sending in any cash. Without written proof they can conveniently claim that they have ‘no record’ of any agreements that they have made. With collection profiles in the tens of thousands yours could be the one that falls through the crack.