Zenith Acquisition Corporation, headquartered in Amherst, New York, was founded
in 1997 as a debt recovery company. It prides itself on its ability to
creatively work with corporations and customers to find the best settlement for
both parties. There have been complaints and problems according to some
consumers, but Zenith claims it strives for open communication in dealing with
what can be sensitive debt issues.
Corporate Services
Zenith offers its corporate clients many professional services. To assist
corporations in collecting debt from consumers, Zenith acts as a third party
collection agency to help lenders collect past due debt from consumers. Zenith
also offers debt purchasing services and industry consulting services to round
out its offerings to its corporate clients. According to the Zenith website it
aims to:
“provide a broad base of professional services with a commitment to provide
individualized, cost effective solutions to our client’s debt recovery needs.
Our personal service enables us to work closely with our clients to creatively
approach delinquencies, in a positive, result oriented manner. Our unique blend
of experiences allow for a fresh perspective when resolving client receivable
challenges.”
Customer Services
A consumer may find his debt has been sold to Zenith from the original lender.
Zenith works with the customer by offering him debt settlement services. Zenith
provides the customer with a wide variety of opportunities to payback debt
including: online payments at the Zenith website, the ability to pay by check
over the phone, and early payment incentives. Zenith is committed to working
with customers in any situation. According to their website:
“At Zenith Acquisition, we pride ourselves on keeping positive lines of
communication open with our customers. This communication enables us to solve
impasses and come up with mutually acceptable solutions. Our professional
associates possess the skill that can help our customers reach solutions that
fit their budgets.”
Customer Complaints
There have been customer complaints regarding Zenith Acquisitions. Many
customers find it frustrating to deal with a third party collection agency
rather than the original lender. Zenith has been accused by consumers of making
harassing phone calls regarding debt, making false statements, and not sending
notices about the debt in writing. According to the Federal Trade Commission
(FTC) harassing or calling customers several times per day at inconvenient times
is against the law. The collector is also required to send debt information in
writing if requested by the customer. Other customers have claimed the debt
Zenith is trying to collect had already been paid off to the original lender.
Know Your Rights
Zenith Acquisitions Corporation serves as a collection agency for many
corporations who are unable to collect debt from delinquent consumers. It also
buys bad debt in an attempt to collect. Zenith gives consumers an opportunity to
pay off debt in convenient ways such as online and by phone, but it is important
for consumers to know their rights when it comes to how debts can be collected.
For the sake of the consumer, keep accurate records and report any unlawful
activity by any debt collecting service to the FTC.
